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Basic Information

Job Name
Assoc Solution Engineer
Country
Mexico
State
Jalisco
City
Guadalajara
Date Published
18-Jun-2026
Job ID
63017
Travel
You may occasionally be required to travel for business
Secondary locations
MEX Mexico City Helix
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

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Hybrid: #LI-Hybrid
This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

BMC Helix is an AI-powered, cloud-native platform for IT service and operations management, trusted by the world’s most demanding enterprises. The Digital Solutions Engineering (DSE) team is a group of highly consultative, technical and business experts who partner closely with Sales to capture customer requirements and articulate how BMC Helix’s unique capabilities deliver real business outcomes. This is a high-impact, highly visible team that works with the most successful sales organizations across our global customer base.

Join us as a BMC Helix Associate Solution Engineer on our Digital Solutions Engineering Presales team! As an Associate Solution Engineer, you will work directly with Sales and Presales organizations to create strategy, timelines and deliverables that align customer initiatives to BMC Helix solutions — including our AIOps, ITSM, and HelixGPT capabilities.

Here is how, through this exciting role, you will contribute to BMC Helix’s and your own success:

* Through a consultative approach, you will partner with Sales teams to interpret often complex customer needs and develop innovative solutions delivering both business and technical value with BMC Helix.

To ensure you’re set up for success, you will bring the following skillset and experience:

* You can embrace, live and breathe our BMC Helix values every day!

* You have 0–2 years of experience in a presales, technical sales, consulting, IT support, or related role — or equivalent hands-on project experience. Fresh graduates with strong technical curiosity and relevant internships are welcome.

* Ideally you are already familiar with our ITSM/ITOM space, but don’t worry if you’re not — we have great enablement programs, including the BMC Helix bootcamp catalog, to bring you up to speed quickly.

* You have a practical understanding of AI and related technologies: you are comfortable working with large language models (LLMs), using AI coding assistants (vibe coding), building prompts with LangChain or similar frameworks, and applying generative AI tools to real-world problems.

* You are curious about how AI and automation are reshaping IT operations — topics like AIOps, intelligent automation, predictive analytics, and AI agents excite rather than intimidate you.

* Professional English proficiency is required. Depending on the region you will support, proficiency in an additional language (Spanish, French, Portuguese, German, or others) may also be required.

* You are business aware, curious by nature, and an everyday problem solver who enjoys turning ambiguous customer challenges into clear, compelling solution narratives.

* You are a great storyteller and can bring your achievements — professional or personal — to life in a way that resonates with any audience. Story-telling and communication skills matters

CA-DNP

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
Min salary
335,925

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Mid point salary
447,900
Max salary
559,875
Min Salary - NEW
335,925
Max Salary - NEW
559,875