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Basic Information

Job Name
Sr Program Manager-India
Country
India
State
IN_Maharashtra
City
Pune
Date Published
22-Jun-2026
Job ID
63034
Travel
up to 10%
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA_UT
#LI-UT1
Hybrid: #LI-Hybrid
This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
The Community Engagement team plays a critical role in driving customer adoption, advocacy, and retention through BMC’s digital community. As a Senior Community Manager, you will lead strategic engagement and advocacy initiatives that foster active participation and customer influence. You will partner closely with cross-functional teams to scale community-led growth and deliver measurable business impact. This is an exciting opportunity to combine program leadership, data-driven insights, and customer-centric strategy.
Here is how, through this exciting role, YOU will contribute to BMC Helix's and your own success:

  • Lead and scale community engagement initiatives such as gamification, lifecycle campaigns, and Champions programs to drive adoption and retention
  • Build and expand customer advocacy programs, enabling peer influence, storytelling, and increased participation across key product areas
  • Manage end-to-end community operations including onboarding, engagement, and contributor development to ensure a vibrant community experience
  • Own the Ideas and feedback lifecycle, ensuring effective triage, alignment with product teams, and transparency to customers
  • Track and analyze engagement KPIs, translating insights into actionable strategies to enhance participation and advocacy
  • Collaborate cross-functionally with Product, Marketing, Support, and Customer Success teams to align community initiatives with business priorities
To ensure you’re set up for success, you will bring the following skillset & experience:
  • 6–8 years of experience in community management, customer engagement, or digital program management
  • Proven experience running advocacy programs (e.g., Champions, super users) and driving engagement initiatives
  • Strong ability to analyze data, identify trends, and translate insights into program improvements
  • Excellent cross-functional collaboration and stakeholder management skills
  • Strong communication skills with the ability to engage customers and internal teams effectively
  • Experience with community platforms such as Salesforce Experience Cloud, Khoros, Gainsight, or similar
  • Familiarity with enterprise SaaS environments is preferred
  • Strong program management, analytical thinking, and a customer-first mindset

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 3,398,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 




(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary
2,549,100

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Mid point salary
3,398,800
Max salary
4,248,500
Min Salary - NEW
2,535,000
Max Salary - NEW
4,225,000