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Description and Requirements
Description and Requirements
The Digital Service and Operations Management (DSOM) product line includes BMC's industry-leading Digital Services and Operations Management products. We develop BMC Helix ITSM and BMC Helix Innovation Suite, delivering cloud-native, AI-powered Service and Operations Management solutions that help enterprise customers transform and automate their IT operations.
Our team builds enterprise applications, workflows, integrations, and modern user experiences on the BMC Helix Platform. We continuously innovate by leveraging cloud-native technologies, AI capabilities, and engineering best practices to deliver scalable enterprise SaaS solutions used by customers worldwide. If innovation is close to your heart, this is the place for you!
Helix is looking for an experienced Senior Product Developer – BMC Helix Innovation Studio / ITSM to join us and design, develop, and deliver enterprise-grade applications and platform capabilities using the latest technologies.
- Own end-to-end delivery of product enhancements, new features, and defect fixes from design through deployment.
- Design, develop, and enhance applications using BMC Helix Innovation Studio, Remedy platform technologies, and the Helix Innovation Suite.
- Develop workflows, REST APIs, integrations, customizations, and enterprise solutions for BMC Helix ITSM applications.
- Design and develop modern web applications using Java, Spring Boot, Angular, JavaScript, HTML, and CSS.
- Collaborate with Product Management, Architects, QA, and Engineering teams to deliver scalable, high-quality enterprise solutions.
- Participate in architecture discussions, code reviews, troubleshooting, root cause analysis, and customer issue resolution.
- Work with geographically distributed cross-functional teams while contributing to engineering best practices, quality initiatives, and continuous improvement.
- 8–15 years of experience in BMC Remedy / Helix application development.
- Strong hands-on experience with BMC Helix Innovation Studio, Remedy Workflow, and Helix Innovation Suite.
- Strong understanding of the functional and architectural aspects of the BMC Helix ITSM Suite.
- Experience developing enterprise applications using BMC products including Helix ITSM, Digital Workplace (DWP), Helix Platform, Business Workflows, and HSSO.
- Experience designing and developing REST APIs, integrations, enterprise workflows, and distributed enterprise applications.
- Strong hands-on experience with Java, Spring Boot, Angular, JavaScript, HTML, and CSS.
- Experience developing enterprise software products and troubleshooting multi-tier enterprise applications.
- Excellent analytical, communication, collaboration, and problem-solving skills with experience working in geographically distributed teams.
- Experience leading technical design, mentoring engineers, and driving engineering best practices.
- Experience with Agentic AI technologies and frameworks such as LangChain, LangSmith, Model Context Protocol (MCP), Retrieval-Augmented Generation (RAG), AI Agents, embeddings, and vector databases.
- Experience integrating Generative AI and Large Language Models (LLMs) with enterprise applications.
- Experience with Docker, Kubernetes, CI/CD pipelines, and cloud platforms (AWS, GCP, or OCI).
- Experience with PostgreSQL, Elasticsearch/OpenSearch, and observability tools such as OpenTelemetry, Prometheus, Grafana, or Dynatrace.
Why Work Here? Because You’ll Matter.
We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Why Work Here? Because You’ll Matter.
We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.